Quality is defined as the characteristic of the product or service to be free from deficiencies to satisfy implied needs. Quality means customer satisfaction. To attain quality, the company must have a clear understanding of the customer needs and expectations and must be able to incorporate these into the products and services it renders. This activity basically involves translating raw data the company gathers from various means (i.e., customer survey, forecasting, etc.) into operational terms and cascading them to all processes. The final product or service will comply with the customer's requirements.
Continuous Quality Improvement
Continuous quality improvement exists when specific methods or processes that inherently and effectively bring out ongoing improvement are in place. These methods should; (a) prevent the occurrence of defects or errors, and; (b) promote customer feedback internally as well as externally. The attitude of constantly aiming for perfection, by continuously striving for small incremental improvements, is a part of MEGATRO's culture that it would also like to instill in its vendors.
It is MEGATRO's objective to become and remain the market leader with respect to the quality of its products and services. To achieve this objective, the MEGATRO shall:
Deliver quality products and services that through their life fulfill and exceed the needs and expectations of our customers at a cost that represents value. Achieve quality by preventing problems rather than by detecting and correcting them after they occur.
Strive for excellence through sustained effort towards continuous improvement in quality. Complete customers satisfaction is the ultimate goal of the MEGATRO. This policy should be well understood at all levels of the company. Top management reviews that quality objectives and policy periodically.
Testing including as follow
Type A, routine testing:
Chemical composition test
physical testing (hardness, tensile, impact)
zinc coat test
Type B, FAT Test :
Raw material and fabrication test (including size location and standard)
Quantity and quality inspect
Type C, Special testing:
Tower loading testing (including horizontal and vertical loading)